PBX system is a short form for the word Private Branch Exchange. A pbx system can be used in a company for the communication process. When you use the PBX phone system communication becomes much easier. They are able to exchange information with the people inside the organization and also with the people on the outside world. Communication is made possible by using the different channels available in the PBX that include a voice over the IP and the Analog. The Analog or the ISDN, the voice over the IP can be used as the communication channel in the PBX.
One Is able to connect more phone than the ones that are physical. This normally allows free calls between the people who are using this system. It also has some other special features that include; transfers, voice mail call recording, the interactive voice menu(IVRS) and also the ACD call queues.
This systems can be available in virtual solutions, or hosted. One Can also find them in in-house solutions which can be used in one’s own hardware. If you want a flexible system then the PBX system is the best. The flexibility is due to the usage of interfaces and open standards. There are modern phones which are made with the standard hardware, that is cheaper and also it is easily replaced using the closed system.
There are many advantages of using a PBX system. All the calls in one organization are directed to one number, thus bringing these advantages of centralization of all the calls thus acting as a receptionist. This means that instead of including a long list of the many individual numbers in an advertisement. A number can just be given out instead of using a lot of numbers.
A PBX system brings automation. Therefore there is no need for a receptionist in an organization. It works in such a way that there is an auto attendant who directs you to dial a particular number.
A flexible routine is also available. It normally has so many features that are not possible while just using a standard phone. In case you are required to another office and you were waiting for a specific call. If the phone rings several times and it is not answered the PBX system allows the phone to be directed to another phone that you can answer at where you are.
There is also variable access as the PBX system normally comes with a system that allows one to have maximum control in the control in the company. The PBX control panel only allows you to give the different access to the different extensions. The system acts as a storage device for all the calls that are made into the organization.